Politique de remboursement

Return and Refund Policy

Overview

Thank you for shopping at SnoozeGroom. We appreciate your business and strive to provide high-quality products. Please read this policy carefully before making a purchase. By completing your purchase, you agree to the terms outlined below.

All Sales Are Final

Due to the nature of our products and strict hygiene and safety standards for pet care items, all sales are final. We do not accept returns, exchanges, or issue refunds for change of mind, buyer’s remorse, or if your pet does not tolerate the product.

Once an order is placed and processed, it cannot be canceled or modified.

Exceptions for Damaged or Defective Items

The only exception to our final sale policy is if the item arrives physically damaged or defective due to a manufacturing error.

To be eligible for a replacement or store credit in this specific scenario, you must meet the following strict criteria:

  • You must contact our customer support team within 48 hours of the delivery date as indicated by the carrier tracking number.

  • You must provide clear photographic and/or video evidence showing the defect or damage, along with your original order number.

  • The item must be completely unused, unaltered, and in its original packaging with all tags and protective seals intact.

If your claim is approved after review, we will provide a replacement of the exact same item or, at our sole discretion, issue a store credit. No cash or original payment method refunds will be issued.

Exempt Goods (Hygiene & Safety)

In accordance with international consumer laws, certain types of goods are exempt from being returned. Because our products come into contact with animal dander, claws, and bodily fluids, used or opened pet grooming tools cannot be returned under any circumstances due to health, sanitation, and safety regulations.

Shipping Fees

In the rare event that a return or exchange is authorized by our management, the customer is solely responsible for all return shipping costs, duties, and taxes. Shipping fees paid on the original order are strictly non-refundable. We recommend using a trackable shipping service, as we do not guarantee that we will receive your returned item.

Contact Us

For any questions regarding our policy or to report a defective item, please contact our support team at: snoozegroom@gmail.com.