Politique d’expédition

Вот профессиональный шаблон политики доставки (Shipping Policy) для вашего Shopify-магазина.

Этот текст разработан для защиты от споров по поводу задержек доставки (что часто бывает при международной логистике или дропшиппинге) и четко разграничивает вашу зону ответственности и зону ответственности почтовых служб.

Shipping Policy

Order Processing Times

All orders are processed and prepared for shipment within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking number.

Please note that order processing times are separate from the shipping transit times you see at checkout.

Shipping Estimates & Delivery Times

We partner with reliable global carriers to deliver your products as efficiently as possible. Standard shipping times typically range from 7–15 business days, depending on your location and local customs processing speeds.

Please Note: Delivery dates provided at checkout or in confirmation emails are estimates only and are not legally binding guarantees. Occasional delays may occur due to high volume, customs clearance procedures, holiday seasons, or severe weather conditions. SnoozeGroom is not liable for packages delayed by the carrier or customs authorities.

Tracking Your Order

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active and update in the carrier’s system.

If you have not received your tracking number within 4 business days of placing your order, please reach out to us at snoozegroom@gmail.com.

Incorrect Addresses & Undeliverable Packages

It is the customer’s sole responsibility to ensure that the shipping address entered at checkout is accurate, complete, and secure. We are unable to modify shipping addresses once an order has been processed or shipped.

  • SnoozeGroom is not responsible for orders that are lost, misdelivered, or returned to sender due to an incorrect or incomplete address provided by the customer.

  • If a package is returned to our warehouse as undeliverable or rejected by the recipient, the customer will be responsible for any additional shipping fees required to re-send the package. Original shipping fees are strictly non-refundable.

Customs, Duties, and Taxes

SnoozeGroom is not responsible for any customs clearance fees, import duties, taxes, or brokerage fees applied to your order by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, etc.).

Lost, Stolen, or Damaged Packages

Once a package is handed over to the shipping carrier, it becomes the property and responsibility of the carrier and the recipient.

  • SnoozeGroom is not responsible for packages that are stolen from your porch/doorstep or lost by the carrier after being marked as "Delivered" according to the tracking status.

  • If your tracking status shows "Delivered" but you have not received your package, please contact your local postal service or carrier directly to file a claim.

  • If your item arrives physically damaged, please refer to our Return and Refund Policy and contact us within 48 hours of delivery with photographic proof.

Contact Us

If you have any questions regarding your shipment or need assistance tracking your order, please contact our support team at: snoozegroom@gmail.com.